To set up an Email client such as Outlook, Outlook Express, Eudora, or Thunderbird, and Mac Mail use the following settings.
Email Address: | Account@YourDomain.com |
Incoming Server: | mymail.brinkster.com |
SMTP (Outgoing) Server: | mymail.brinkster.com |
User Name: | Account@YourDomain.com |
Password: | The password chosen in the Email Manager
|
Incoming Mail Port (IMAP): 143
Incoming Mail Port (POP3): 110
Outgoing Mail port: 25
Outgoing mail port: 2525 (Alternative) (if using SSL, may need to try it as TLS (accept all))
If you are unable to send mail after setting up your mail account, try setting your outgoing mail port to 2525
SSL port options:
Incoming Mail Port (IMAP): 993
Incoming Mail Port (POP3): 995
Note: SSL / SSL (accept all) work for most devices, some may need to use TLS / TLS (Accept all)
Important Notes:
* Account@YourDomain.com (This should be your actual email address.)
* Make sure that the Email address and Username are identical and they are your actual email address.
Brinkster has implemented the mandatory use of Outgoing Server Authentication when sending email.
The options for outgoing mail authentication must be set when sending mail from Brinkster's shared mail services.
Problems?
If you are experiencing problems when attempting to send or receive mail, please do the following:
(1) Make sure that your domain has been transferred to point to our name servers. If the domain has not been transferred to our name servers, email on your domain will not function.
Brinkster's name servers are NS1.Brinkster.com and NS2.Brinkster.com
(2) Make sure that you are using the entire email address as the user name (i.e. User name should be in the format Account@YourDomain.com) and verify that all other settings from above are correct.
(3) Make sure that the 'My server requires authentication' box is checked. Please see the links above for instructions on setting smtp authentication.
(4) Review the Video Tutorials for the program you are using.
(5) Open up your case manager from the control panel and submit a case with the following information:
(a) Your Account User Name
(b) Your Domain Name
(c) The specific error message that you are receiving in your mail client.
(d) The exact settings (from above) that you are using.